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Zagg, improve your game.Can I remove and reapply the screen protector? The protection is not intended to be often placed and removed. If this review is taken down, I will keep reposting it because this is a truthful review of the Zagg Procedures. As a side note, this is not worth it because it is not even durable in the first place. Lastly, when doing warranty, you can't write a review, and if you talk with customer support (which I DO NOT recommend), it would not help you. (Just, why?) Next, there is an in-person replacement but that would still make you do a replacement/installation fee, for some reason, no matter the issue. One, you have to return the product for warrant, not that big of a problem until you realize you need to pay for shipping and warranty fee, and still you would need to pay for shipping to get it to you again. Third thing is the warrant, the biggest problem I want to talk about, the other two would of left this at a 3 star, but this last one is the big hitter. The instructions they put on ARE NOT HELPFUL, please consult a video or something because it is poorly designed and should just be a YouTube link to their installation because their baby picture drawing and wording of the instructions are trashy. First thing I want to talk about is pricing, it is $35 MINIMUM for a screen protector of a Samsung S21 5G Ultra, then their add-ons which don't do much are even more expensive. It they can’t tell me when it will be despatched or delivered as they say their systems don’t allow them to have that information!😂🤦‍♂️🤬 Since my last update, ZAGG now say they’ll send a replacement.

Zagg liquid defense cost update#

Will I ever get my order 🤷🏼‍♂️ Update 17. The spurious comments from their customer service department since then and lack of interest in providing a truthful answer is incredible and only goes to reinforce just how bad this company are. When I initially placed my order, they sent me a confirmation email to say my items have been dispatched by Royal mail. Then ZAGG told me that because Royal mail have been on strike, they decided to dispatch my order with a different courier. Royal Mail are talking about going on strike in two weeks time, but they certainly haven’t been on strike. First of all they tell me it has been dispatched and I need to wait 10 working days, now well over 10 working days have passed and I query where is my order, they tell me that Royal Mail have been on strike which is NOT true. I have now had several email correspondences initiated by me with the ‘customer service (not)’ team at ZAGG. 16 days later, I’m still waiting for my order and a sensible reply from their ‘Customer Services’ UPDATE Still no sign of my Gear4 iPhone cases. 5 days later, I’ve still not heard from them. UPDATE: when I spoke to ZAGG customer service, they did say they’d look into what the expected delivery time was going to be and get back to me. In fact, don’t bother ordering it from ZAGG. If you’re looking to order something, don’t expect to receive it for a very long time. I could have walked to the company and back again quicker than they take to deliver it to me. Nowhere, when placing the order, did it say that delivery would take that long. I could have ordered this from Amazon or any other supplier, with next day delivery – and with tracking details. When I eventually do find a phone number for ZAGG and call them, you hold on for ages, only to be told that DELIVERY TAKES OVER 3 WEEKS!! and NO tracking is available to find out when it’s likely to arrive.

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There is no further information on the email, no tracking information, no delivery timescale and no easy way to find out how to contact customer care. 4 days after placing my order, I get a confirmation email from ZAGG saying my order has only just been shipped. Obviously if I’m buying a phone case to protect my phone, I want it to protect my phone asap. I placed an order for a Gear4 iPhone case for my new phone. Upon reading the other reviews about Zagg, I thought surely they’re not as bad as that. catch? I have to pay them to put my screen protector in for me!! Let's see how much that's gonna cost!! Apparently customer loyalty means 💩 to Zagg as they are busy creating new ways to screw customers.

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so I can get my FREE LIFETIME REPLACEMENT for almost $20!!!! If I don't want to pay shipping, I can go to a local store and pick up a replace. Now, today, I log in for yet another replacement and what do I find! Shipping is now $.9.99!! On what planet does it cost $10 to send this small package? In addition, the screen protector I currently have, and have upgraded at least twice in prior replacements, is mysteriously no longer available so they are offering an alternative replacement for just $10. I have/had been a loyal Zagg user for over a decade but I'm D O N E.done!! I was on with $3.99 shipping of my 'free' replacement screens. Zagg doesn't honor customer loyalty or warranties!